Frequently Asked Questions
Everything you need to know about your TØTE® experience.
What materials are used in TØTE® products?
We prioritize sustainability and durability, using premium organic cotton canvas, recycled polyester linings, and vegan leather accents to ensure each piece lasts a lifetime.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label.
Do you ship internationally?
Yes, TØTE® ships to over 50 countries worldwide. Shipping costs and import duties are calculated automatically at checkout based on your destination.
How do I care for my TØTE® bag?
To maintain the quality of your bag, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing or tumble drying to preserve the fabric integrity.
Are your products ethically manufactured?
Absolutely. We partner exclusively with Fair Trade Certified factories that ensure safe working conditions and fair wages for every artisan involved in our production process.